We are so happy that you found a unique, pre-loved piece of jewelry with Wild Heart Treasures. Vintage jewelry has lived a life already and that means there may be minor nicks or scratches, or some wear to the setting. To ensure the item you received is in the best possible vintage condition, we always have it checked and if necessary repaired by our jeweler.
If for any reason your purchase was not as you hoped, feel free to return it within 14 days of delivery. Also make sure you check any possible deficiencies when you receive your treasure and let us know as soon as possible if you have any concerns. Sale items or gift cards unfortunately cannot be returned.
You will always receive a full refund, provided the item has been returned to us within 14 days and it is not used, damaged, or changed. This means that an item must be in its original state when it is returned. It should not be worn, washed, cleaned, engraved, resized, or altered in any way. If we do receive a returned item that has been used, damaged, resized or changed, we are not obliged to take it back nor to provide a refund.
You can return your items by sending them back to us together with a return form. You can download the return form here (or simply add a note providing us with some feedback on your return).
After we have received your returned item, you will be sent a confirmation e-mail. Refunds usually take up to 14 days to process. You will receive a full refund, which includes any shipping cost you may have originally paid. Any cost involved with returning an item to us will be yours.
In case you would like to return a purchase, we advise to package it well (if possible, in the original packaging) and send it with a tracking code. Should a return get damaged or lost in transit, this is your responsibility.
Please send your return item to the following address:
Wild Heart Treasures
Postbus 930
1000 AX Amsterdam
The Netherlands
Refund
It may take up to 14 working days to refund the original purchase price. The exact time for the refund depends on your payment method. Once your returned item has been received and processed, you will receive an e-mail confirmation of your return. The amount will be refund to the account or card originally used to place an order.
Guarantee
Wild Heart Treasures takes great pride in selling quality, solid gold pieces that you will hopefully enjoy for many moons to come. Jewelry in general, especially when worn frequently, and vintage items even more so, may be fragile depending on the design, setting and type of stones. A stone may break or fall out depending on the use of a ring. Our jeweler checks each ring to make sure that the stones are set solidly and not broken when sold.
If your item breaks within 30 days of your purchase under normal usage, please get in touch so that we can repair the ring for you. After 30 days of purchase, Wild Heart is not liable for any breakage or cost for repairs. We are however always happy to assist you with repairs through our jeweler at your own cost.
Any concerns or questions? Have a look at our FAQ or get in touch.