Version 1.2 – 26 April 2022
1 | General
1.1 The General Terms and Conditions of Wild Heart Treasures apply to all offers, products, orders, agreements, and deliveries of Wild Heart Treasures. By ordering an item you agree to these conditions so please read through them carefully before placing an order. If you have any queries relating to these conditions, please contact us at firstname.lastname@example.org or through this form.
2 | Agreement and Order
2.1 The agreement becomes binding at the time you place your order. Wild Heart Treasures will process your order after your payment has been received. Until that moment Wild Heart Treasures will have full ownership of the product(s).
2.2 Once your order is processed you will receive a confirmation e-mail confirming that your payment has been received along with the details of your order.
2.3 All images and specifications are an indication. Almost all the items sold by Wild Heart Treasures are vintage, so variations, small scratches, minor imperfections and wear consistent with the age of the product may occur. If a product does not meet your expectation you may return it (see clause 6). If you have questions about the state of a (vintage) item, feel free to send your queries through to email@example.com or through this form.
3 | Payment and Payment Methods
3.1 You can choose from the following secure payment methods: Ideal, PayPal, AMEX, Apple Pay, Belfius, SEPA transfer and most major credit cards.
3.2 If Wild Heart Treasures accidentally mentions an incorrect price on the website (or one of its other sales channels) – and it is clear that the price is incorrect, we reserve the right to adapt, including if you have already ordered the article.
3.3 All product prices shown on wildhearttreasures.com include Dutch taxes but are excluding shipping costs to anywhere outside the Netherlands. Shipping within the Netherlands is free.
4 | Delivery
4.1 Wild Heart Treasures ships all orders via the Dutch postal system, Post NL.
4.2 Wild Heart Treasures will send the order as quickly as possible after payment of the order, but no later than 72 hours after your order has been confirmed. If this is not possible, for whatever reason, you will be notified as soon as possible. Should you require special delivery times, please contact us at firstname.lastname@example.org or through this form.
4.3 Up to and including the delivery Wild Heart Treasures bears the responsibility for the order. After the delivery, the responsibility will be transferred to you.
4.4 Please note that the delivery times provided on wildhearttreasures.com are estimates. In case a product does not arrive within the estimated arrival date it is not possible to make a claim. Wild Heart Treasures will always do everything in its power to make sure your order arrives on time.
5 | Consideration period
5.1 Wild Heart Treasures wants customers to be happy with their purchase. We therefor provide you with a fourteen-day consideration period. If something is not correct please send an e-mail with a completed return form to email@example.com. You are responsible for returning an item to us in the same state in which you received it.
6 | Returns & Exchanges
6.1 If for some reason you are not satisfied with your purchase, you have fourteen days from the date you received your order to return the product.
6.2 The return form always must be included in the box (or include a written note providing feedback on your return).
6.3 You can send the package with the return form to:
Wild Heart Treasures
Postbus 930, 1000 AX,
Amsterdam, The Netherlands
6.4 The costs and responsibility of the return shipment is the responsibility of the customer.
6.5 If items are used, resized, worn, damaged or incomplete we have the right to refuse a return and refund.
6.6 The refund will take place after receipt and inspection within 14 working days from the day that you return package arrives.
6.7 Wild Heart Treasures can only transfer the refund to the account where the original payment came from.
7 | Warranty
7.1 After the fourteen-day approval period (clause 5.1) Wild Heart Treasures gives a warranty of 30 days. If the quality of the product is not to your satisfaction, please send an e-mail to firstname.lastname@example.org or contact us through this form.
7.2 Wild Heart Treasures will provide you with a suitable solution. If it is not possible to repair the product, we will offer you a refund.
7.3 In case of a refund, the refund (including any shipping costs) will take place after receipt and inspection within 14 working days.
7.4 The warranty is void if the product shows a defect, changes, resizing or damage which is caused by improper use, if you or others have made or attempted to make changes to the product or used it in a way for which the article is not intended.
8 | Copyright
8.1 All photos and images displayed by Wild Heart Treasures are copyrighted. Without written permission from Wild Heart Treasures, photos and graphics cannot be reproduced and publicly used.
9 | Disputes
9.1 All legal relations are exclusively governed by Dutch law.
9.2 Do you have a comment or question please send an e-mail to email@example.com or contact us or through this form.